Hello Janica
Cost analysis can be done.But still first of all it depend on what kind of business you have.what product and what is the product cost to customer.
We are into outsourcing for call center business from almost 4 years to india and we can help you out in a very good way for it.
Please let us know what kind of business it is.
Please tell me your mail id so that we can work out something.
Regards
Lalit Tyagi