Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Reply To: Call Center Hourly Staffing

#17269
Raja
Guest

The blending is a feature offered by your call center software. Most leading softwares that handle provide blending, eg Concerto. Check w your software co if the feature is there. And you can get ALL your reps busy doing o/b when i/b is low.