24th October 2005 at 23:24
#17266
Raja
Guest
If for some reason you must have 50 at all times, go for a blending architecture: The blended architecture will allow your idle agents to be busy doing outbound telemarketing. If inbound calls start increasing in the day, the o/b automatically decreases. So you can possibly earn o/b revenues as a supplement. Your tech platform must have the blending capability. Make every hour earn.