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Reply To: Call Center Hourly Staffing


If for some reason you must have 50 at all times, go for a blending architecture: The blended architecture will allow your idle agents to be busy doing outbound telemarketing. If inbound calls start increasing in the day, the o/b automatically decreases. So you can possibly earn o/b revenues as a supplement. Your tech platform must have the blending capability. Make every hour earn.