I have around 8 years of exp in running the show from the scratch
So I would like to through some light on the hot topic of the day
To start a small or large scale BPO first thing that you all should know is
Selecting a process which is comfortable for you, or you know.
and after that Comes fixing a target for how many people/setter you can handle.
After this you can approach some experienced person to conduct the show.
On the marketing and other planes