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Reply To: Call recording and distribution

Jason – Maryland


Been through call recording myself. There are several sources for the the regulations, though the only true legal advice can come from a Lawyer. You will find information on the web sites for each states PUC (Public Utility Commission), Local Bell Operating Companies, and from most Trade Groups for call centers, and service providers. A google search for Call Logging regulations will send you to a number of places.

Keep this in mind, from my twenty years experience – you are covered by two sets of laws. The state you are in, and the state from which the person is calling from. I have never found an instance where you can record a person without their prior knowledge and consent. Even police authorities are limited in their ability to record conversations.

Good luck with this, foreign companies are sometimes taken back by our privacy issues.