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Reply To: Number of t-1 lines required

#16692
Simple Math
Guest

You need a line for each caller, weather talking with an agent or on hold. If you are sure about the numbers, that is that you can handle peak time load with 35 agents and no more that 35 callers in the queue, then you need 70 lines.

The theory is explained in http://www.diagnosticstrategies.com/traffic_modeling.htm.