SK thnx for your inputs as well … well i am in DXB … I wanna set up a call center both I/O … start it off as a pilot with 25 seats and then see where it leads to … i already have some tech knowledge gathered frm her n there … was wondering if somebody could help with a list of equipment that would be required and if possible with a flow chart as well … also what should i use VOIP, Leased Lines, IPLC, E1/T1 etc etc …