1. Nice to see good notings.
2. For call / contact / support centers to deliver the goods people and processes are most imp.
3. Culture, Human Values, Customs, Traditions are almost same ( rather similar ) in India, Pakisthan, Cylone, Bangladesh etc.
4. The demands of the westreners are some times ( not always )unreasonable. They are really smart.
I have to express my views more clear. They live in a higly developed , evolved complex world. Thier evaluation procedure is good but / values some times are poor.
Our culture is entirely differnt.We help our blood relations out of the way.
The question is not which is right or which is wrong. We need to be aware of these and build the business houses to take care of these.
Ultimately the pepole have to be comfortable.