17th January 2004 at 11:00 #15933
I explain my question:
We have aprox 2000 seats and 12 people working in WFM. That is a relation of 137 seats (180 people)for each WFM employee. We dont have a WFM system. I think we have less WFM people than is recommended.
But what is recomended? What is the value of this relation in other Call Centers?