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Reply To: Monitoring Process

#15776
Mahesh
Guest

Hi,
I work for tech support quality .The form we are using currently doesnt reflect the exact score of an agent perfomance.how to change the scoring pattern so that anybody can come to a conclusion what went wrong in the call by just looking at the score rather going through the entire form.Looking for your valuable feedbacks.I will appreciate If some body could forward me a copy of a tech monitoring form.