hi anwar your expertise sound impressive…i have worked for 24hourfitness in the southern california division (arch-rivals of bally’s fitness in so cal) as well as mortgage refinance campaigns…and telesales for SW products…been in khi since march 2003…right now i am involved with a small contact center…running three different campaigns…& i just recently acquired the HR consultancy contract for the Pakistan governments first international call center…we should definitely get together and brainstorm on the issues…are you by any chance with xenon…???