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Reply To: Call Centre Set Up

#15011
Praveen
Guest

Anil,

While from the infrastructure end it does look attractive, I am not so sure on People quality end.

You would find that you would get a good pool of English speaking grauates but the real issue is the “English SPeaking”. From my past experience in this market, you could end up having high rejection rates at screening interviews as well as high filtration rates during training. So typically your training batches would have to be around 40 to get a floor ready team of 12 as against the current industry norms of a 1: 1.5 ratio.