I am a floor manager for a call center in india. I was having certain problems with the reliability of our call recording systems. The voice clarity is not satisfactory and most of teh calls dont even get recorded. It is a software that we got made from outlocal solution providers.
Can anyone help me out with a registered product available online which i can test and purchase.
I tackle inbound call centers, live chat support, live order taking and bpo operations under me.
Thanks.
Vaibhav