Hi Amit Bhutani,
Every one here need to know about the finance needed in seting up a call centre.
Let me give u some idea of 15 seater call centre.
Things Needed
1. Infrastructure – Its up to u how much do u wish to invest.
2. Technalogy:
(a) Dialer :
1. Progressive
2. Predictive
3. Devox
Progressive is a low end dialer and will cost u 3000 to 6000 per seat.
Predictive is a dialer which is moderate and is used by small call centres and will cost u 20,000 to 45,000 per seat.
Devox can not be used for small call centre as this costs u somewhere around $1700 to $2500.
(b)Gateway (audio port)
for 15 seats audio port u need is of 16 port and costs u 65,000 to 80,000.
(c)Bandwidth (Internet connection)
will cost u accourding to ur city
in delhi it costs u Rs 4,00,000.
For 15 seats u need 16 mb to 20 mb per seat i.e 256 mb.
Installation cast is there.
(d)Voice mins
These costs according to the city u resides in and according to country u need to dial.
Costs u 65 paise to 85 paise.
(e)Networking
which allows u to have all the computers to be in connection with each other.
(f)Computers
Linux or celeron will surve u well.
(g) EPBX
Its something which acts as exchange to ur phones which are connected to ur computer.
Cost not Knon.
Any one need to have some other details can give me there contact number and i will be there to help u out.
I deal in setting up call centre and even provides campaign/process to work upon.
For every thing which we provide there is gaurentee of getting good.
Thanks & Regards
Dinesh Gulia