hello there…we are just a newly-opened call center here in the Philippines and what we do is outboud calls offering Telemarketing Service to our prospects in UK and in US.
Our main problem is really with our system. Currently, we are using Skype, which our agents are always complaining about. They said that the lines are very scratchy, or that they cannot hear the client, or the client cannot hear them.
We have already have Bayantel, PLDT and Globe as our phonelines and we subscribed to DSL for our internet hoping that the problem would be solved.
I hope you can suggest any better mode of calling our prospects abroad aside from using SKYPE.
Thanks and I’m really hoping that you would reply to my query.