Dear Mahesh:
I do not agree to your point that most of the younsters who work in call center industry work for higher education. No..I have seen many youngsters from middle class background who loose focus on life itself, enter all sorts of bad habits, alcohol, drinking, womanising and the likes because of-
1. So much cash in hand so fast.
2. So many night outs, parties (organised by most call centers)
3.The first 10 things that a person might buy varies with age group. And purchasing decision generally matures with age.
Most of the agents come from urban middle class background, generally they are kids from public school background opent to working in night shifts. Obviously I do not intend to generalise this but that has been my observation.
Secondly, is our urban middle class which is not adult enough to control eve teasing and needs constant censor to avoid excessive consumerism in our newly concept of market economy.
How many of these agents get time to study, even for higher studies?
Do these call centers know that they have landed up with the future of this country? I believe that other than just giving them training to result in more sales, better customer service or better process specific supervisory skills, they should focus on their overall professional growth (Like GE does- MBA for employees).
Yes! I do understand that call centers are business houses (most of them entering it because they want more earnings, more dollars,…) and that they can’t exactly become CONVENT schools, but still MAYBE…