russ,
i am convinced with your reply but what i wonder is pakistan even after having the same advantages vis a vis in software could not develop a worthwhile software industry.
the litmus test for BPO industry will be a downturn in the sector.
as in the case of software where at the time of boom pakistans nascent software industry was also doing well but as we see its almost wiped out after the downturn.
regards
akhi