Thanks Gary. Seems we share a common vision. I’m offering campaigns in India on Sph + Fixed Rate. We are one of the largest outsourcing company in North and Chennai. We position our own sales confirmers and quality people on the floor for operations support. That is the only way to ensure quality and continous delivery, Most of the Call Centers put their best executives during pilot and the campaign Fails miserably after it hits the floor with amatures and first time callers. we ensure that the team is held close for improved service delivery and time management. Also the leads are burnt to no limits without results, so we have our tech support offering finetuning of the dialer for best performance. Keep in touch.
Vishal Jhamb
New Delhi