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Reply To: Call Centers In India

Ed Harding

Hi Vishal,
I have 2 questions you may have knowledge about.
1) I am trying to optimize a predictive dialer with 20 agents and 2 trunks. Can you specify some parameters and logic I can use in setting up my dialer parameters.
2) I need to get Access output reports from a dialer system.
Is there a reference article I can view?
Thank you.