7th September 2006 at 08:33
#12856
Mahen
Guest
Hi,
Plse help to calculate and provide productivity formula of an agent with follw stats.
Production time : Login Time minus 1hr break time
Total Skillset Talk Time
Total Not Ready Time
Total Wait Time
We are actually using Symposium 5.0. since couple of weeks.
Thanks for your reply.
Mahen