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Reply To: call center trng institute setup

#12721
Vishal Jhamb
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OBJECTIVE OF THE TRAINING

To consult, train and impart Americanism, American Accent, American English for aspiring individuals, training centers, corporate organizations in the ITES industry throughout India.

RESOURCE, DEVELOP, TEACH, TRAIN, IMPART AMERICANISM, AMERICAN ENGLISH, AMERICAN ACCENTS, AMERICAN PHONETICS, AMERICAN ECRM AND AMERICAN SOFT SKILLS THROUGH THE MEDIUM OF PAPERBACKS, AUDIO CASSETTES, CD’S, VIDEOS, NEWSPAPERS, ETC. FOR TRAINEES, CALL CENTER ESTABLISHMENTS & MEDICAL TRANSCRIPTION UNITS.

Overview of Training Modules.

I American English

a) 8 Parts of Speech: Exercises and Answers
b) Parts of Sentence: Exercises and Answers
c) Mechanics (Punctuation): Exercises and Answers

II American Accent

a) Vowels and Consonants Symbols: Recognition, Writing and Pronunciations.
b) Vowels and Consonants Symbols: Syllables and Pronunciation
c) Vowels and Consonants Symbols: Speech Exercises
d) Nasal, Throat and Dental Sounds + Pronunciations
e) Intonation & Stress

III Americanism

a) American Calendar: Daily Americanism
b) Geography & History
c) Measurements, Money, Time Zones

IV American e-Customer

a) Who is s/he?
b) Where does s/he e-shop?
c) What does s/he e-shop for?
d) How s/he feels about e-shopping?
e) Why does s/he e-Shop?

V American Soft Skills

a) Leadership
b) Communication Skills
c) Behavior Skills
d) Telephone Skills
e) Customer Service Skills

Anything else pls let me know