The call center is going to be Blended. Its for a consulting firm abroad. We are starting with a 100 seater, will be upgrading itto a 400 seater with few months.
We are in the process of procuring the hardware for the unit.
We will be per man hour. We will be operating 24/7. We are looking at full man power in the nights and half of it in the morning.
I would like any advice on the same as we are setting up the same from the scratch.