Hi Krsna
I had gone to the AAT site myself about one month back to see if we can train our trainers for our call center but it is too expensive for just a five day online course, but there is a book with CDs from Ann Cook which I’ve heard are a great help in improving accent. Hope you guys can get some help from this.
Thanks for the refence to the pinnacle website, i would definitely check it soon.
Thanks & Rgds,
Vinny