We have been developing CTI applications for years and although Nortel, Avvaya and other switches are great products, we are constantly finding ourselves being asked… ” I have this expensive switch ..How can i get it to do the things I need it to do?? Data base integration, POP, screens,IVR,ACD ….” Our answer” spend a small fortune” or ” dont use it for your call center.. go with a Dialogic based solution THAT WAS DESIGNED FROM THE BEGINING TO DO WHAT YOU WANT”