Generic selectors
Exact matches only
Search in title
Search in content

Reply To: PABX System

#11950
Natasha
Guest

I am working in a big bank’s call centre which has been till now been trying to maintain a service level of 90%…but is wondering what is a correct service level usually maintained by other private banks. Could any one give us some information as to the service levels,talk times,etc. in some of the big banks?
Thanks