7th January 2002 at 12:09
#11921
SANJAY BANGROO
Guest
Your question is not correct.
It seems u r not a technical guy.
BHCA is always for the SWITCH / PABX and not for the ACD.
Different vendors specify different BHCA ratings for their system but there is a definite formula for claculating BHCA and BHCC from erlang calculations.
In case u require more details , revert back to me.
Sanjay Bangroo