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Reply To: BHCA


Your question is not correct.
It seems u r not a technical guy.
BHCA is always for the SWITCH / PABX and not for the ACD.
Different vendors specify different BHCA ratings for their system but there is a definite formula for claculating BHCA and BHCC from erlang calculations.
In case u require more details , revert back to me.

Sanjay Bangroo