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Reply To: Cost per call

C M Sharma

Unless and untill it is for a specific project/program, Development Expenses should also be included as a part of cost/call. However, investment for call center development is of capital nature. Hence, the same should be amortised as per company policy say over a period of 3 years or 5 years or more. Yearly amortised amount only should be added in development expense to calculate cost/call.