Hi Harpreet,
What type of a call center are you planning to set up?
a.)domestic
b.)international
What type of business are you looking for?
a.)Inbound
b.)Outbound
c.)Blended
What type of a call center willit be?
a.)Voice based
b.)web based
c.)multimedia
What type of technology are you looking for?
a.)Switch based
b.)server based
These are some basic things that need to be covered before going on to further details.
Thank you.
Neeraj