I have worked with Q-Max, and while it is a good “introduction” to WFM, I don’t see the sophistication for advanced workforce planners. I have seen an overview of the Genesys product, and see the benefit to tie this to your CRM/Routing/CTI applications, however, Genesys does not have the same level of expertise in WFM that the IEX or TCS products contain. I completed an assessment of several products for skills based forecast & scheduling less than 1 year ago – and IEX came out the clear leader in this arena. If you would like to discuss further, my email is: contact@queuestar.com – drop me a line
Jean