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Reply To: Telephony

#11402
Cameron
Guest

http://www.erlang.com is a good place to start. I found a number of call centre links by reading through the old postings.
For Example:
http://www.mitan.co.uk/
http://www.callcenterops.com/links.htm

Also for Call Centre FAQ’s try:
http://www.callscan.com.au/maq.html

And an excellent book on Call Centres is also available:
Call Center Management on Fast Forward: Succeeding in Today’s Dynamic Inbound Environment by Brad Cleveland and Julia Mayben
Link is :
http://www.callscan.com.au/seminar_mustread.html