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Reply To: E-Mail handling

#11363
raffy abad
Guest

You have to consider a number of factors:
– Number of emails per day
– Knowledge database availability to respond to the email
– Other contact points used by the agents
– Automated response to email (not requiring live agents)

There is probably no rule for such but you might want to consider other alternatives
to support your initial rollout without jeopardizing response time to customer.