Hi Mike,
I am not sure if I understand the question. But things like Abandon rate will be available through the carrier reports that can be obtained by calling the carrier for the call center (Like AT&T, MCI, etc)
If you are looking for a specfic industry wide standards though its difficult to look for all the specific industries, tons of valuable info is available in
http://www.benchmarkportal.com
Thanks
-Vijay