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Reply To: Shifting Waste – service


Sorry to intrude, but I have an urgent question. My data entry company recently was challenged to put a small call center in place by a customer. We have been doing their data entry for years and recently took over the email help desk for them with great success. They now want me to take over all of the telephone help desk needs as well with a start date of 1 Febuary 2001. The Call volume, using last years numbers, is 35550 calls with a weekly peak of 3600 calls a day. Any suggestions? Data entry is my core business not call centers. I am just now investigating how to pull this together. Is it possible to set up solid system in 1 1/2 months and what is best system to deploy?