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Reply To: Starting a call centre


Very interesting post and replies. I couldn’t wait to respond because I have just had a great experience in Southeast Asia. I am a Call Center Trainer. The groups I coached were very open to improvement, had great self-iniative, were super multi-taskers… all on a very low salary in USA terms. Much easier to work with than their USA peers. They work USA market hours (10 PM – 8 AM). I highly recommend Pakistan and Asia. The main aspect is how well is the call center training its agents, and second, do they actually have an active incoming/outgoing USA phone line at the overseas location in South East Asia. I do not work for the following web sites, but I do know that they are great sources for finding USA companies that your international call center can telemarket for.,,,