Hello Mr.jaishankar,
I am also planning to sety up a call centre in India and looking for a reliable partner. But I am also new to this field like you even though I have experience of handling manual cutomer care centres.
If interested in a joint venture send me more details. I am based in New Delhi but my home town is Madras. I guess you are also a south Indian from Chennai.
Have a great day.
Thank you,
P.Srinivasan.