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KARTHIK VAIDYANATHANGuest
Hi,
I have the following data relating to IVR traffic for a customer who has 12 port IVR system currently.
Peak hour traffic – 114
Peak day traffic – 944
Peak month traffic – 3794
Yearly traffic – 27000
If I use the erlang minute calculator assuming 12 minutes ( customer data ) a call I get 8 ports.
If I use peak hour traffic calculation I get 33 ports assuming all other variable are fixed.
Could someone help to arrive at the right number of ports for this customer ??
Thanks in advance.
Karthik
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