Hi,
I have tenors(A400/A800) which is working fine and all of sudden the acd seems to be below 2 mins and also the call duration seems to be below 10 secs.But if i shutdown the box and restart after 20 mins then the ACD starts creeping up for 5mins and after 4 to 5 hrs its all start again creeping down calls, ACD seems very low .Please anybody knows what the problem .If yes then Please help me.