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| The Erlang B Calculator can be used to work out how
many lines you need for a trunk group if you know the Busy Hour Traffic which the trunk
group is offered. |
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| The Lines and IP Bandwidth Calculator can be used to
estimate the bandwidth required through an IP based network for a fixed number of voice
paths. voip bandwidth calculator calculates the bandwidth requirements for voice
over IP. This depends on the voice compression scheme used (e.g. G.711, G.723,
G.728, G.729), the packet interval and the transport protocol (RTP, cRTP). |
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| Our Call Centre Calculator, which can be used to
estimate how many call centre agents you require for each hour of an eight hour day, and
how many trunks you need. |
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| The Call Minutes Calculator uses the number of
minutes of traffic a trunk group is offered in one day to work out the number of required
lines. |
|
|
| The Erlangs and Bandwidth Calculator can be used to
estimate the bandwidth which must be provided through an IP based to satisfactorily
transport a given busy hour traffic level. |
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| The Extended Erlang B Calculator is similar to the Erlang B
Calculator but takes retries into account. It can be applied to trunk groups from which no
overflow facilities exist. |
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| The Erlang C Calculator can be used to estimate how
many agents are required in a call centre, if the quantity and length of incoming calls
are known. |
