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Bringing nine call centre staffing Erlang functions to Microsoft Excel for you to
use in your own workbooks.
Includes example calculators and tables that you can use immediately or build on.
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An easy to use and fast Windows product offering Erlang B, Extended Erlang B,
Erlang C and Call Minutes calculators.
Four products in one, plus Erlang for Excel free.
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An Add-In for Microsoft Excel that installs Erlang B and C functions that you can
use in your own workbooks.
The ultimate in Erlang traffic modelling flexibility and data sharing.
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Easily estimate the number of agents and trunks required at your call centre.
Handles 15, 30 or 60 minute analytical intervals and includes reporting and graphing
features.
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