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14th April 2003 at 13:23 #15008AnilGuest
I would like to have more specific information to setup a call centre in the South Indian state of Kerala.
Being a non-technical person, I would like to receive information on the infrstructure & investment requirements for such a project.
Anil3rd May 2003 at 16:56 #15009PalaniGuest
Cochin is the place that is thriving for settingup a callcenter in kerala. REalestate cost should be comparitively lesser.
I wouldlike to know what is the size of callcenter that you are planing to start up with?
Do you have orders in hand or any assoication with clients for getting orders?
palani10th May 2003 at 20:48 #15010Kam PatelGuest
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Kam Patel12th May 2003 at 12:55 #15011PraveenGuest
While from the infrastructure end it does look attractive, I am not so sure on People quality end.
You would find that you would get a good pool of English speaking grauates but the real issue is the “English SPeaking”. From my past experience in this market, you could end up having high rejection rates at screening interviews as well as high filtration rates during training. So typically your training batches would have to be around 40 to get a floor ready team of 12 as against the current industry norms of a 1: 1.5 ratio.13th May 2003 at 09:00 #15012Kam PatelGuest
Parveen is quite correct when he sttes so about the ratios, but typically I think, you should ot care about that, since even if these rtions are higher and rest of the thigns are cheaper, you would be a beneficiery as compared to the high atirtion rates in North India, this place can be a nice one, against the other facts that IPLC line itself is 30% cheaper and all these savings do make a lot of sense for a start up call center.