- This topic has 2 replies, 1 voice, and was last updated 18 years, 7 months ago by K Suresh Kumar.
31st January 2002 at 21:32 #12037Joe SmithGuest
I have a question. With a IVR can in handle more then one person with 1 phone line? or do you need a telephone line for every person that calls in?
I am wondering if the computer takes the call and leaves the line open for another call that the computer can take. If a IVR does not do this, is there such software or a device that can?4th February 2002 at 07:07 #12038SANJAY BANGROOGuest
INTERESTING AND INMPORTANT QUESTION.
LET ME EXPLAIN AND PUT IT IN THIS WAY :
See if your IVR or a Voice Mail system is connected to an EPABX / Switch and say for example u have got a four port IVR or a VMS , and a caller calls on one of the lines , as long as the caller is interacting with the IVR or the VMS , the port/channel will not be free and no other call can land on this port BUT as soon as the caller opts for transfer to the agent or call center , the port is released and free to receive another call on the same port while the first caller could still be talking to the agent.
Now coming back to your question , I would say YES and NO both.
If the caller is holding on in the IVR then it can handle only one person but if the caller transfers to some other application or call center agent , then more than one person / caller can be handled by the IVR on a single IVR port.
Hope this clarifies , in case u have more queries feel free to write to me.I shall be more than glad to answer all your queries.
Sanjay Bangroo19th June 2002 at 18:48 #12039K Suresh KumarGuest
I am interested in developing IVR system in VB, but i do no have to do that. If you suggest me good books, which are available in India, i will be so grateful to you.
Please suggest me the books, which starts from the scratch and also books which covers advanced also.
I am planning to do IVR with Modem. So please give details which are relavent to that.
I am BE graduate. Please help me out.