- This topic has 8 replies, 1 voice, and was last updated 19 years, 6 months ago by Sachin Gupta.
25th January 2002 at 11:46 #11981JamesGuest
I am a student at University of Connecticut. I am looking for information on how call centers are started in other countries such as India, Phillipines and so on.
If anyone could send me a copy of the business plan (All names removed) it would help in my studies and would be greatly appreciated.
Please do not hesitate to email me at: firstname.lastname@example.org January 2002 at 04:58 #11982MyGuest
Regret to inform you, it might not be too easy to get hold of the information (business plan) that you’ve been requesting .
This is highly critical and confidential information sort of an intelectual property, even if the specifics are removed.
You might would want to post a series general questions instead.
Hope i was able to help you.29th January 2002 at 00:16 #11983JamesGuest
There are many sites such as http://www.bplans.com that post samples. For whatever reason they do not have samples in the telecommunications space.9th March 2002 at 09:39 #11984Winston ObidosGuest
I’m taking up my MBA in Cardiff University, United Kingdom. I’m from the Philippines, and I’m entering the business plan group of our course. Our group selected call centers as our project. I would really appreciate it if you could share any information that was relayed to you regarding call centers. From one student to another, thanks a bunch.
Cheers!9th March 2002 at 15:59 #11985SudipGuest
Please let me know what would u like to know, I am sudip i do some call center consultancy…i ll try to help u in ur project.9th March 2002 at 19:26 #11986WinstonGuest
Its really been hard getting some market research data on this subject. Can you refer some online sources? Other concerns are its cost structure and avenues for competitive advantage in this progressive industry.
I’ll really appreciate any help, Sudip. I’ve really been interested with the success of call centers, and the value Asia offers this business area.
Cheers,10th March 2002 at 10:19 #11987Dhiraj SehgalGuest
I am also doing the same analysis in this field. I think my following question will be helpful as my professors has asked me to specifically look into following fields.
1. What is typical investment needed for setting up a call center in india.
1. Should a localized company go solely for it with setting up a base server in USA or it should go for partnership.
In partnership further should it profit sharing or equities.
Basically this question deals with the International Business in which I am concentrating.
I would highly appreciate your answers as it’l be great input for my project report.
Dhiraj11th March 2002 at 09:15 #11988Vinay TalwarGuest
I will try and answer some of the questions raised
above in this mail.
You could get a lot of information and stats on the
Call Center Industry, specifically the Indian Industry,
on the website of Voide & Data Magazine
In case you need any clarifications after going through
the said site please feel free to contact me.
As regards entering the Indian market, it is best that
a US/UK company should enter into a Joint Venture or an
Alliance with an Indian company which has an established
business background and has exposure to the Service Industry
if not the Call Center Industry – although in case they tie-up
with a Call Center player it would be ideal. This is important
as the Indian partner would understand the business and
political environment much better and will be able make the
JV successfull. The foreign partner would bring in its market/
customer relationships as well as the mature processes and systems
knowledge. I can assure you that this is the best way as I have
been daling with Acquisitions & Strategic Alliances and have
just returned from the US after negotiating some of thes for
my clients in India.
As regards the cost of setting up of a Call Center, it all depends
upon the size and nature of the Center but it could vary from
Rs 4 crores (US $ 0.75million) to Rs 12 crores (US $ 2.4 m)
for a 24 seat to 120 seat Call Center including Working Capital.
Hope this helps.
Good Luck !15th May 2002 at 23:09 #11989Sachin GuptaGuest
Hi there, i am in the process of setting up business plan for a project on call center that i am doing as part of my MBA currculum. I put up in New Delhi, India and seek information about setting up call centers, as well as opportunities in markets other than the US. If anybody could be of help. I am also undergoing some reserach and u could be of some help. get in touch.