Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Westbay CC-Excel Erlang add-in VS. Erlang97 Add-in

Tagged: 

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #74336
    Jonathan
    Guest

    What are the benefits (if any) of using CCXL Agents excel function versus using the free version of Erlang97?

    #74338
    Tom Howard
    Keymaster

    Hi Jonathan,

    My company produces and sells CC-Excel and I know it’s a great product – you wouldn’t expect me to say anything different. In truth, both products should show the same results because they’re both based on the Erlang traffic models . The operational limits of the two products may be different . CC-Excel has a simpler and slicker installation procedure – no manual installation of files required.

    Really though, it comes down to the differences between any paid and free products. Making CC-Excel (and other products) is our job rather than a hobby. That gives us the incentive to make sure it works properly on the latest version of Windows and Excel. We react quickly to support queries and we provide that support and product upgrades for life. CC-Excel comes with comprehensive documentation and an example workbook.

    Free and premium both have their place in this world.

     

    All the best,
    Tom Howard,
    Director,
    Westbay Engineers Ltd.

    CC-Excel

    #97842
    CedD
    Guest

    Hi,

    So there is no more accurancy using your 99$ product ?

    #97859
    Tom Howard
    Keymaster

    Our product, CC-Excel, accurately returns Erlang C calculations and applies them to call center analysis. I would imagine the other product does the same but you would need to check with its developer.

     

    Regards,
    Tom Howard,
    Director,
    Westbay Engineers Ltd.

     

    Excel add-ins

Viewing 4 posts - 1 through 4 (of 4 total)
  • The forum ‘Excel Boardroom’ is closed to new topics and replies.