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How to handle angry clients?

This topic contains 3 replies, has 0 voices, and was last updated by  jane rivera 6 years, 2 months ago.

Viewing 4 posts - 1 through 4 (of 4 total)
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  • #18856 Reply

    Jeff Baker

    When a client starts yelling, what do you do?

    #18857 Reply

    PJ

    I let them yell. Interrupting or yelling back does no good. “Kill ’em with kindness” rings true. Obviously, if someone is yelling, they’re either trying to make a point or are out of control. Either way, stay silent and let them finish their childish rant.

    Then take control of the conversation back and resolve the issue.

    #18858 Reply

    Ignatius prasad

    Hi, In this case you have to first listen to the hole scenario what happen to the customer. Let him to give up the grouch (sometimes it will take 10-15 min to listen. No matter, just listen). The ask the apologize and then explain it.

    #18859 Reply

    jane rivera

    Just let them talk, the client is angry and will not listen to you until done on his/her explanations. When she/he stop that is the time you need to apologize and do not promise anything. Just let them know that you will check and follow up their inquiries.

Viewing 4 posts - 1 through 4 (of 4 total)
Reply To: How to handle angry clients?
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