WFM This topic has 1 reply, 1 voice, and was last updated 6 years, 11 months ago by Krishnam Raju. Viewing 2 posts - 1 through 2 (of 2 total) Author Posts 6th July 2012 at 08:03 #18836 Reply LyshaGuest What is the meaning of Gating & FLA in reference to call center workforce management The context is a job description which says – gating / un-gating FLA’s based on the skills 29th April 2014 at 08:11 #18837 Reply Krishnam RajuGuest FLA are front line agents. Gating (although is vaguely used), refers to skilling and de-skilling agents from a particular skill/line. Author Posts Viewing 2 posts - 1 through 2 (of 2 total) Reply To: WFM Your information: Name (required): Mail (will not be published) (required): You may use these <abbr title="HyperText Markup Language">HTML</abbr> tags and attributes: <a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width=""> Submit