Call center software...
Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

WFM

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • 6th July 2012 at 08:03 #18836 Reply
    Lysha
    Guest

    What is the meaning of Gating & FLA in reference to call center workforce management
    The context is a job description which says – gating / un-gating FLA’s based on the skills

    29th April 2014 at 08:11 #18837 Reply
    Krishnam Raju
    Guest

    FLA are front line agents.
    Gating (although is vaguely used), refers to skilling and de-skilling agents from a particular skill/line.

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
Reply To: WFM
Your information:




<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">