Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Benchmark- CSR Working Rates

Viewing 1 post (of 1 total)
  • Author
  • #18821
    Pat Schaffhauser

    Our CFO is questioning our working rates (time spent on inbound or outbound calls + avaialbe time). We are a service center where our CSR’s take several types of calls- ATT 2.5 min. What working rates are resonable to expect?

Viewing 1 post (of 1 total)
  • The forum ‘Call center’ is closed to new topics and replies.