Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Benchmark- CSR Working Rates

  • This topic has 0 replies, 1 voice, and was last updated 9 years ago by Pat Schaffhauser.
Viewing 1 post (of 1 total)
  • Author
    Posts
  • #18821 Reply
    Pat Schaffhauser
    Guest

    Our CFO is questioning our working rates (time spent on inbound or outbound calls + avaialbe time). We are a service center where our CSR’s take several types of calls- ATT 2.5 min. What working rates are resonable to expect?

Viewing 1 post (of 1 total)
Reply To: Benchmark- CSR Working Rates
Your information:




<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">