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Cost Per Incoming Call

  • This topic has 0 replies, 1 voice, and was last updated 14 years ago by Scott Clymer.
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  • #18690
    Scott Clymer


    I would like to try to benchmark our cost per incoming call for technical Customer Support.

    We are a software company supporting the SMB (small-medium Business) segment.

    I am looking for a fully loaded cost that include fixed and variable costs.

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