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Occupancy in multilingual 24/7 I&O-bound

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  • 29th May 2009 at 08:51 #18594 Reply
    Tati
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    Adequate occupancy level for a call centre is indicated as between 70 to 80 pct; but what would be an adequate level for multilingual reps on a 24/7 basis with in and outbound activity? 9 languages in total, reps with 2 to 4 languages, very low volume on nightshifts and week-ends. Any advise?

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