Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Occupancy in multilingual 24/7 I&O-bound

Viewing 1 post (of 1 total)
  • Author
    Posts
  • 29th May 2009 at 08:51 #18594 Reply
    Tati
    Guest

    Adequate occupancy level for a call centre is indicated as between 70 to 80 pct; but what would be an adequate level for multilingual reps on a 24/7 basis with in and outbound activity? 9 languages in total, reps with 2 to 4 languages, very low volume on nightshifts and week-ends. Any advise?

  • Author
    Posts
Viewing 1 post (of 1 total)
Reply To: Occupancy in multilingual 24/7 I&O-bound
Your information:




<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">