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Viewing 3 posts - 1 through 3 (of 3 total)
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  • #18586 Reply

    Hello: I am in Kansas and have been in call center management for close to 15 years. I’m wanting more info on how to start my own (most likely an 80 seat operation) and how to go about bidding for clients.

    #18587 Reply
    Joe Tindall

    You need to figure out volume as well as how many minutes of LD you will use.

    #18588 Reply
    gregg solomon

    Kevin –
    Can’t answer your question but can you tell me the names for call center modelling?

    These are the variables that I have projected:
    Annual call volume
    Average length of call
    Monthly distribution (%)
    Day of week distribution (% Sun/Mon/Tues/etc.)
    Hourly distribution (%)
    Agent salary

    I am looking for software that I can input my data into, select service level, and a few other basic parameters, and then have the software present a staff plan along with performance metrics, and payroll.

    Thank you,
    Gregg Solomon

Viewing 3 posts - 1 through 3 (of 3 total)
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