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Know the Service Level

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  • #18517 Reply
    marielle
    Guest

    Hi! Is there a computation wherein I will know the SL if I have the volume of calls offered & no of agents & average handling time?

    #18518 Reply
    Ryan Weaver
    Guest

    Service Level is the number of contacts answered within a given amount of time so you would need average handle time and # of contacts

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Reply To: Know the Service Level
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